Shipping Policy – TechMartae.online

At TechMartae, we ensure fast and reliable delivery across the UAE.

Processing Time

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  Orders are processed and shipped within 24 hours of confirmation.
  
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  Customers receive tracking details via email or WhatsApp once shipped.
  

Delivery Time

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  Standard delivery within 1–2 working days across major UAE cities.
  
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  Remote areas may take an additional day.
  

Shipping Charges

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  Free delivery on all orders across the UAE.
  
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  No hidden fees or extra charges at checkout.
  

Failed Delivery

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  If delivery is unsuccessful due to incorrect address or unavailability, re-delivery charges may apply.
  

Contact Us

For shipping queries, contact our support team:

📧 support@techmartae.online | 📞 +971562717026

TechMartae.online

At TechMartae, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you shop with us.

Information We Collect

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  Personal details like name, email, phone number, and delivery address.
  
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  Payment information (processed securely through trusted gateways).
  
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  Browsing data to improve your shopping experience.
  

How We Use Your Information

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  To process and deliver your orders quickly.
  
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  To communicate updates, promotions, and customer support.
  
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  To improve our website, services, and security.
  

Data Protection

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  Your information is kept safe with industry-standard encryption.
  
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  We never sell or share your data with third parties except for trusted delivery and payment partners.
  

Cookies

We use cookies to enhance your browsing experience, track preferences, and offer personalized deals.

Your Rights

You may request to update or delete your information anytime by contacting our support team.

Contact Us

For questions about this policy, contact us at:

📧 support@techmartae.online

Terms of Service – TechMartae.online

Welcome to TechMartae.online. By using our website and services, you agree to the following terms:

General

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  These terms apply to all purchases and use of our website.
  
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  We reserve the right to update or change these terms at any time.
  

Orders & Payments

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  All orders must be paid in full at checkout.
  
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  Prices are listed in AED and may change without prior notice.
  
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  We reserve the right to cancel orders in case of pricing errors or stock issues.
  

Shipping & Delivery

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  Orders are processed and shipped within 24 hours across the UAE.
  
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  Delivery times may vary based on location and courier services.
  

Warranty & Returns

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  Products come with a 2-month replacement warranty for manufacturing defects.
  
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  Refunds are offered only if replacement is not possible.
  
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  Used, damaged, or altered items are not eligible.
  

User Responsibilities

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  Customers must provide accurate details for billing, delivery, and communication.
  
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  Misuse of our website or fraudulent activity is strictly prohibited.
  

Limitation of Liability

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  TechMartae is not responsible for delays, courier issues, or damages beyond our control.
  
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  Liability is limited to the value of the purchased product.
  

Contact Us

📧 support@techmartae.online

Replacement Policy – TechMartae.online

At TechMartae, customer satisfaction is our priority. We offer a 2-month replacement warranty on eligible products. Please review the details below:

Replacement Policy

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  Products with a valid defect are eligible for free replacement within 2 months of purchase.
  
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  The item must be returned in original condition with all accessories and packaging.
  
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  Used or physically damaged items are not eligible.
  

Refund Policy

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  Refunds are issued only if a replacement is not possible.
  
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  Refunds will be processed through the original payment method within 7–10 working days.
  
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  Shipping charges are non-refundable.
  

Process

1. 
   Contact our support team within the warranty period.
   
2. 
   Provide order details, proof of purchase, and product images/video.
   
3. 
   Our team will arrange replacement or refund as per policy.
   

Contact Us

📧 support@techmartae.online

Contact Information – TechMartae.online

We’re here to assist you with any inquiries, orders, or support needs.

📍 Address: Dubai, United Arab Emirates

📧 Email: support@techmartae.online

📞 Phone/WhatsApp: +971-562717026

🕒 Working Hours: Monday – Saturday, 9:00 AM – 8:00 PM (UAE Time)

Our support team aims to respond to all queries within 24 hours.